Complaints

Everyone at BMAT Education is committed to providing excellent service, but we accept that occasionally things go wrong. We take all complaints seriously and have a commitment across our organisation to treat everyone fairly. Where we have made a mistake, we want to put things right quickly, and welcome your feedback.  Please read our Complaints Policy for more information.

We don’t want to put any barriers in your way, therefore we welcome complaints in multiple ways. You can use this online system (select Make Complaint tab above) to log your complaint, send us a  letter or email - [email protected] or give us a call (using the numbers published on our Trust or schools' websites). The faster we hear from you, the faster we’ll be able to understand your concerns and give you a fair response.

Freedom of Information (FOI) Requests

The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including BMAT Education.  The purpose is to promote greater openness and accountability. All requests are handled in line with our Freedom of Information Policy.

Your request must be in writing and can be either done using our online system email - [email protected] or via the post. All postal requests should be sent to: BMAT Education, Burnt Mill Academy, Altham Grove, Harlow, CM20 2NR

Whistleblowing

BMAT Education is committed to the highest standards of conduct, honesty and accountability and expects the same standards from our employees. In our Whistleblowing Policy, you can read how we manage any concerns raised over our conduct.

If you wish to report a BMAT Education employee or activity performed by our organisation as suspected misconduct, illegal or against the principles of our Trust you can do this here (select Whistleblower Report tab above). Should you prefer, your concerns can be submitted anonymously.</